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All case studies

Selling a phone


The sales associate in a cell phone store, facing a virtual customer

This scenario was developed in two languages (French and Dutch) to train sales reps to welcome customers, respond to their questions and offer the right package.

Recommending a financial product


The relationship manager is at the bank branch, facing a client

This scenario simulates a meeting with a client who just inherited a million dollars. The relationship manager practices welcoming the client, asking clarification questions, and propose possible banking products.

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